For Web Design Terms and Conditions, please contact us.
The following terms of business apply to any or all of the domain name registration, web site hosting, email services (together "Services" and individually "Service") to be provided by us to you from time to time. "Server" means the computer server equipment operated by us or our providers in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us/our providers to you for use by you as a site on the Internet.
These terms and conditions are subject to change from time to time without notice and the latest version can be provided upon your request, call our offices for a copy.
Specific terms are tailored and change from time to time, and a link to the relevant terms will be included with an email representing the relevant service during initial negotiations/proposal stages. Copies of specific terms for any of our current clients are always available by request.
You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisation's in respect of the Services, including without limitation, clearance and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant banks in respect of your operation of an Online Store
You agree to indemnify and keep indemnified and hold us on demand harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Server, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms of business. This does not affect your statutory rights as a consumer.
We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied under any agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
These terms and conditions shall be governed by and construed in accordance with UAE law and you hereby submit to the non-exclusive jurisdiction of the UAE Courts.
If you have any complaints, or have a dispute, we will act swiftly to resolve them. If you feel you are entitled to a refund on any of our services, we will act swiftly to resolve the matter.
We aim to give good service and value for money, however we recognise that from time to time issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: how to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:
Customer Support Team
Excellence Code Advertising LLC
Ala'amal Street,
Burj Khalifa, Business Bay, UAE
P.O. Box: 117177
support@excellencecode.ae
You should expect to receive a response to your query within five working days of us receiving your correspondence.
Step two: what we will do
On receipt of your complaint our Customer Support Team will thoroughly investigate any issues raised and propose a course of action for resolution within a further 5 working days.
Step three: if you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your complaint be sent by recorded delivery to;
The Managing Director
Excellence Code Advertising LLC
Ala'amal Street,
Burj Khalifa, Business Bay, UAE
P.O. Box: 117177
Info@excellencecode.ae
You should expect to receive a response to your query within a further 10 workings days of us receiving this correspondence.
Step four: what we will do
On receipt of your complaint our Managing Director or a member of the senior management team will thoroughly investigate any issues raised and propose a course of action for resolution.
Should one of our clients or users be sending spam or abusing our service in any way, please email info@excellencecode.ae and one of our technical team will promptly investigate and respond within five working days of us receiving your correspondence.